FAQs

Need help with your order? Check out our frequently asked questions for help, or just drop us a message.

Orders & Shipping

We accept Visa, MasterCard, American Express, and all other major credit cards. We also offer PayPal, Klarna and of course your Pocket Sport gift cards!

Purple Dot is a waitlisting platform that allows you to be the first to get your hands on Pocket Sport’s next great item. Purple Dot will keep you in the loop the whole time.

FAQs

What do I need to provide when I make a purchase?

You will need to provide your email, shipping address and card details. All communications will be sent to your email address, including details of how to cancel and any updates of your pre-order.

What are my payment options with Purple Dot?

Purple Dot accepts all the major card networks - Visa, MasterCard and American Express.

What happens if I cancel or return my pre-order?

You can cancel at any time <link tba>, you will receive an email confirming the refund and should see the money back in your account in 3-5 business days.

Can I change my email or shipping address?

Yes! Send an email to <email tba> with your updated details and a member of the customer service team will get this updated for you. You will then receive an updated pre-order confirmation email.

Is my payment information safe?

Payment information is processed securely by Stripe. No card details are transferred to or held by Pocket Sport or Purple Dot. All transactions take place via connections secured with the latest industry-standard security protocols.

I have cancelled my pre-order. How long will it take until I receive my refund?

Once you have cancelled your pre-order, your refund will be processed within 3-5 business days.

I have asked for a refund. How will I be refunded?

Refunds are issued back to the debit or credit card used at checkout.


Once your order has been placed, we cannot guarantee that we will be able to make any changes, including address changes, item changes, or cancelation requests.

But feel free to email us at hello@pocket-sport.com and we will try our best!

We generally process and ship all orders out within 24 - 48 hours, Monday through Friday. Any orders placed over the weekend will be processed that following Monday.

Pre-orders will be shipped once the items are in stock, so please be aware of this when purchasing.

We ship from the UK! Our address is:


Pocket Sport c/o Rocket, Unit 10 Peartree Business Centre South Road | Harlow | Essex | CM20 2BD

We offer free UK shipping on all orders over £575

£4.50 for UK standard delivery under £75

£7 for UK next day delivery

£10.00 for EU delivery

£15.00 for all international deliveries.

Shipping will generally take  3 - 5 days.

We do offer next day delivery. The cut off time for next day delivery is 3PM. All orders placed after 3PM will be shipped out the following day.

Pre-ordered items will be held up from shipping out until the items are in stock, so please be aware of this when ordering and choosing a shipping option.

Yes, we ship  Globally using DHL.

We currently do not offer pre-paid duties and taxes so please be aware that shipping from the UK to your shipping destination could incur customs charges. 

As we don't have control over these charges, and they change per destination country, we are unfortunately unable to advise what the cost may be.  

We are working to keep our customers updated as more information becomes available!

Yes we offer e-gift cards! You can see them available for purchase here.

Returns & Exchanges

We offer free UK returns. You must return your item within 14 days of placing the order.

To be eligible for a free return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  

To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable) 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 14 days after delivery.



Yes, you can return for a refund within 14 days. If it is out of the 14 day window only a credit or exchange will be offered.

Please use the following link in order to generate your free returns label – http://www.royalmail.com/track-my-return/create/3196.

For all returns  from outside the UK, you should please send  your product to: Pocket Sport c/o Rocket, Unit 10 Peartree Business Centre South Road | Harlow | Essex | CM20 2BD

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please email us at hello@pocket-sport.com and we will sort this out for you!

Once we receive your return, please allow 5 to 7 days for your refund to be processed.

Product Questions

Our pieces usually fit true to size. For more details please take a look at our size guide here.

Our leggings are super stretchy and are known to fit all varieties of heights! From 5” to 5’10 and above, the legs usually fit right to the ankle no matter of the size bought.

Machine wash according to instructions on the care label. You don’t want to ruin that fancy tech fabric.

Please enter your details in the Notify Me button on the product page and you will get an email when the product comes back in stock.

Discounts & Promotions

You can add your discount code or gift card code at checkout. Once applied, the new total should reflect. You can only use one discount code per order.

For updates on future product launches and promotions please subscribe to our newsletter and follow us on Instagram: https://www.instagram.com/pocketsport/